housing, creating a supportive environment for continued private sector involvement in addressing Trinidad’s 191,000-person housing waitlist. MISSION REALIZED: COMMUNITIES THAT THRIVE Home Solutions’ success ultimately rests on relationships that persist, with many clients returning for second homes or enthusiastically referring others. “We take great pride in the trust our clients place in us, many returning for second homes or referring friends and family,” Dini observes. “That kind of loyalty inspires us every single day.” The company maintains a customer service philosophy that prioritizes reasonable problemsolving over rigid contract enforcement.“We always approach things from a reasonable point of view. If you have a problem with something and demonstrate that problem from a reasonable point of view, we will fix that problem,” Dini explains. This approach has generated organic growth through word-of-mouth recommendations, particularly valuable in Trinidad’s close-knit communities where reputation spreads quickly. Home Solutions’ impact shows in broader economic development. Each project creates 33 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 09 HOME SOLUTIONS LIMITED
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