BUILDING WORKFORCE EXCELLENCE AND INDUSTRY KNOWLEDGE CHTA operates two major educational platforms that serve different segments of the hospitality workforce. The Caribbean Hospitality Industry Exchange Forum, typically held in Miami but moving to Barbados for the first time, targets operations staff and middle management with practical training sessions. Meanwhile, the CHTA Education Foundation, established in 1986, administers one of the Caribbean’s largest scholarship programs for industry personnel. “We have our second big trade show called CHIEF. It’s basically an educational forum with a trade show component that is more directed at people in operations and middle management,” Destang explains. The program covers essential operational areas including human resources, cost savings, sustainability, and customer service.“We’re taking a few different approaches, introducing some shorter sessions, more like TED talks, we call them CHIEF talks, dealing with everything from how to provide authenticity in your experience to sustainability linked to cost savings.” 54 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 09
RkJQdWJsaXNoZXIy MTI5MjAx