Business View Caribbean
11
long time ago because we found that in outsourcing
our services to somebody else, we ran the risk of drop-
ping the level of customer satisfaction. If you want to
provide an end-to-end solution, it means you have to
be involved with everything,” he explains.
Some years ago, TSL embarked on a survey of all of its
customers and determined that it had achieved a 98
percent customer-satisfaction rating. “That is where
our secret is,” Galt reveals. “Making sure that the cus-
tomer is happy; being able to be depended upon as
the organization that can advise about what technol-
ogy the customer should work with, how we can sup-
port it, and how we can deliver it.”
But merely maintaining the status quo is not some-
thing that Galt and TSL is accustomed to doing, be-
cause the industry is constantly changing, and fore-
sight, boldness, determination, and just plain grit is
what has made TSL the successful enterprise it is to-
day. Or as Galt explains, “And then when we’ve covered
everything in technology that’s available to date, we
are keeping our eye on emerging technology, because
that is something that we are always on top of – what’s
happening, how do we get involved in it, and how to
get the jump on the next organization. We have a con-
stant thirst for finding technology, for crating technol-
ogy, and bringing new things to market; because if we
had stayed just a supplier of PCs, we would have died
a long time ago.”
With the multi-talented and determined Mr. Galt at the
helm, Trinidad and Tobago’s pre-eminent communica-
tions company should be around for a long, long time,
and, certainly, there will be many more chapters to
come in The TSL Story.
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