78 April 2016 - Business View Caribbean
Global Gateway Solutions
The choice for contact center solutions
Jamaican computer specialist, Jackie Sutherland start-
ed out as a software developer in the United States,
where she lived for many years. Her professional back-
ground includes broad exposure to different facets of
software development and technologies, work with a
consulting firm that interfaced with companies that
were looking to develop software solutions for their
organizations, and interaction with customer service
representatives in the newspaper and call center in-
dustries. But she always had the desire and passion
to return to Jamaica to start a business. “I saw a lot
of opportunity in that sector - with a talent pool I was
familiar with,” she says.
In the early 2000s, Sutherland moved to Florida to
work for a financial services organization and started
looking into customer service and call center opportu-
nities in Latin America and the Caribbean, sensing that
the region was primed for some sort of local operation
since, at the time, a lot of companies there were out-
sourcing their business to India and the Philippines.
Using her knowledge as an IT executive and business
manager, Sutherland founded Global Gateway Solu-
