Business View Caribbean - August 2016 61
and are coming in with pre-existing conditions - they
are querying us prior to scheduling their vacations.
And seeing the gold seal, they see that a particular
service is meeting the US or UK standards.”
Other items on Baptiste’s to-do list include working
with Tortola’s one private hospital, the Bougainvillea
Clinic, to develop a physician enterprise in order to
ensure that patient services are not being duplicated,
while risk and accountability are being shared; and
helping to promote medical tourism, wherein patients
from outside the Territory come to the BVI for medical
services. In addition, she says that she would like to
consolidate the community clinics from nine down to
five, while concurrently increasing the level of services
at those clinics in order to keep people out of the hos-
pital whenever possible.
In the end, however, Baptiste insists that BVIHSA’s
main priority will always be focused on patient care.
“The healthcare industry is evolving and we’ve grown
