Business View Caribbean | December 2020

12 BUSINESS VIEW CARIBBEAN DECEMBER 2020 managing others and managing systems and processes. This is how one regional manager benefitted from exposure to the contents of Joan’s book. “I have become a more focused leader; more aware than ever of the three areas where these challenges may exist. It has enabled me to be a better decision maker personally and professionally. I have also become conscious of emotional intelligence and the role it plays in the world of work as a management professional.” Having successfully transitioned from a laboratory technician to a hospital administrator to general management and, ultimately, to a regional and international talent and leadership development specialist, Ambassador Underwood is uniquely qualified to help alleviate this common pain point. She is a former chairman of the Antigua and Barbuda Employers’ Federation (ABEF) and has been a lecturer/facilitator with the Cave Hill School of Business/UWI for two decades. Further, her contributions to the business sector in Antigua and Barbuda and to the wider Caribbean resulted in her being recognized with the 2001 Caribbean Employers Federation Employers Champion Award and the ABEF’s 2011 Award for Sterling Contribution toward the Growth and Development of the Business Community in Antigua and Barbuda. For further information on the Managers’ First Aid Kit, contact Joan H Underwood on Instagram, LinkedIn or Facebook. Copies can also be purchased from and on Amazon. OACH JOAN H UNDERWOOD