Business View Caribbean - November 2015 27
satellite office in Montego Bay, and two more offices at
the island’s international airports – Donald Sangster
and Norman Manley. The company also administers
rentals at the Bahia Principe Hotel in Ocho Rios.
According to de Lisser, about 80 percent of his clients
are leisure travelers. Another significant part of the
company’s business comes from ex-pat Jamaicans
who return home during the holiday season. Budget
Jamaica offers numerous products and services to
its customers in addition to a variety of Suzuki, Mit-
subishi, Toyota, Mercedes, and BMW vehicles. They
include: a loss damage waiver, free airport transfers,
chauffer services, roadside assistance, and refueling
service. Optional car accessories include: a baby seat,
a mobile phone, a GPS, and area maps.
However, according to de Lisser, what sets Budget Ja-
maica apart from his competitors is the high level of
customer service provided by his polished and moti-
vated staff. So, it’s no wonder that his company was
