Business View Caribbean - November 2015 29
recently chosen to supply motorcade vehicles to such
visiting luminaries as the Prime Ministers of England
and Japan, and Princess Anne of Great Britain. “We
train our staff,” he says. “When you’re approached by
one of our staff, it’s a pleasant and professional experi-
ence.” One of the things de Lisser would like to do, and
which he believes would help fine-tune his employees’
customer service skills even further, is to have them
go through the government’s Team Jamaica program,
a two-week training exercise which is now mandatory
for all workers in the country’s tourism trade.
Budget Jamaica’s sustained growth over the previous
five years, according to de Lisser, has been due to a
combination of re-energized tourism, astute market-
ing, and plain “hard work.” But he’s not content to sit
still now, admitting that he’d like to see the agency ex-
pand to “six or seven hundred units” over the next few
years. All of Budget Jamaica’s cars are bought from
island dealers; de Lisser rotates cars out of the fleet
when they are between 24 and 36 months old, so that
they can be replaced by newer models. Some retired
vehicles can be purchased onsite.
While customer service is a key component of his com-
pany’s business model, most important to de Lisser is
that those customers have confidence in Budget Ja-
maica’s guarantee that the cars they are renting are
“in good running order, and what they expected to get.”
Being a part of the Stewart Automotive Group, with its
many repair and maintenance services, undoubtedly
helps Budget Rent a Car Jamaica achieve that worthy
goal.
PREFERRED VENDORS
BDO Jamaica
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