Business View Caribbean - November 2015 39
trying to do here now, is just upgrade the landscaping
and the infrastructure of the property – we just had the
pool completely refurbished. It’s a large pool - 80,000
gallons. It’s just beautiful and it’s the focal point of the
resort.”
In addition to its combination of modern amenities
coupled with its rustic charm, Spychalla asserts that
customer service is the key that keeps people coming
back to Valentines, time and again. “At the end of the
day, we’re here for the guests,” he says. “And there are
no excuses. You either sink or swim based on the level
of guest service that you can provide to those persons
who are coming with very high expectations to enjoy
what they believe to be a wonderful vacation. And, if
you can’t meet that expectation, you need to revisit
your basic operations model. My personal philosophy
is ‘No excuses – solutions, only.’”
Valentines Residences Resort and Marina offers its
guests authentic island hospitality mixed with old-
world charm, powdery pink sand beaches, world-class
fishing and diving, a best-in-class marina, and ocean-
front cocktails and dining, among many other experi-
ences and amenities. Sounds like a pretty good solu-
tion. Don’t you agree?
PREFERRED VENDORS
WaterMakers Inc.
- Founded in 1984 by Joe Hocher,
Watermakers Inc. is one of the leading manufactur-
ers of marine reverse osmosis desalination systems
in the U.S. and the Bahamas. The company provides
marine and land-based systems, creating fresh drink-
ing water for boats, yachts, homes, hotels, marinas,
other businesses (e.g. commercial shipping & fishing,
oil rigs, construction), and islands worldwide. - www.
watermakers.com
Tavares & Higgs Insurance Agents & Brokers Ltd. -
Founded in St. Maarten in 1982 by a small group of
local businessmen and guided by the philosophy that
impeccable customer service, careful selection of risk,
strategic use of reinsurance, and fast and fair claims
settlement, NAGICO has been catapulted from a start-
up into the mainstream. The company now operates
in 19 territories (and growing), offering the best ca-
tastrophe reinsurance protection plan in the region.
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item/1321-bahamas-agents
Global Services Bahamas
- globalservicesbahamas@
gmail.com
Dean Spychalla
