Business View Caribbean - November 2015 55
Calabash’s five-year plan includes increasing the num-
ber of suites from 30 to 40, and, according to Garbutt,
making some of them more “villaesque.” In order to
accommodate a higher occupancy, the resort also in-
tends to increase the size of its restaurants. Garbutt
explains that a successful occupancy rate is generally
between 70 and 100 percent, and that the Calabash
always stays within that range. “Sometimes, when you
have a smaller hotel, it’s quite easy to get gaps,” she
maintains, “and those gaps mean that getting to a
hundred percent occupancy is actually quite difficult.
We’ve been very close to a hundred in the fall, but usu-
ally we stay between 75 to 95.”
Garbutt believes that what differentiates the Calabash
from other resorts is the personal service provided by
the hotel’s 90-member staff. Indeed, when it comes
to a high level of devotion to guest satisfaction, it’s
hard to beat breakfast being prepared by one’s own
personal maid. “We prefer to do things in a more luxu-
rious way,” she admits. But, at the Calabash Luxury
Boutique Hotel & Spa on the Island of Spice, pamper-
ing their guests is just a way of life.
PREFERRED VENDORS
Scotiabank
- As Canada’s most international bank,
Scotiabank has been operating in Grenada since
1963. Today the bank operates three branches across
the country and offers a complete range of retail and
commercial banking services, including online bank-
ing and electronic cash management. Scotiabank is
a strong supporter of various community initiatives
and its charitable contributions range from sports pro-
grams and education to arts and culture. -
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tiabank.com
Grenlec
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Insurance Consultants of Grenada, Ltd.
