Business View Caribbean - October 2016 67
was up 57 percent versus August, last year. I attribute
a lot of that to the marketing efforts that we’re doing
– particularly social media. We’re all over the place on
social media.”
In addition to its combination of modern amenities
coupled with its rustic charm, Spychalla believes that
customer service is the key that keeps people coming
back to Valentines, time and again. “At the end of the
day, we’re here for the guests,” he says. “And there are
no excuses. You either sink or swim based on the level
of guest service that you can provide to those persons
who are coming with very high expectations to enjoy
what they believe to be a wonderful vacation. And, if
you can’t meet that expectation, you need to revisit
your basic operations model. My personal philosophy
is ‘No excuses – solutions, only.’”
Valentines Residences Resort and Marina offers its
guests authentic island hospitality mixed with old-
world charm, powdery pink sand beaches, world-class
fishing and diving, and a best-in-class marina, among
many other experiences and amenities. Sounds like a
pretty good solution.
PREFERRED VENDOR
Callenders & Co.
– A full-service law firm, founded in
the Bahamas in 1903, Callenders & Co. specializes
in: Aviation Law, Leasing, Financing & Registration;
Banking & Finance; Civil Litigation; Corporate & Com-
mercial; Employment Law; Foreign Direct Investment
Counsel; Immigration Law,; Insolvency, Liquidation &
Winding Up; Insurance Law; Intellectual Property; In-
ternational Maritime & Admiralty; Private Client Man-
agement; Real Estate & Development; and Trust & Es-
tate Planning.
Higgs Construction
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