Business View Caribbean - April 2016 105
igh Hotel, and that’s 300 bedrooms; then in 2012, we
delisted and privatized the Jamaica Pegasus and we
are the now the owners; and just recently, we acquired
what was formerly the Wyndham Hotel, right beside
us. So we have acquired both hotels beside us and
one other hotel in Kingston. All in all, we have four ho-
tels in Kingston and one in Montego Bay.”
Now that the Courtleigh is only one of four hotels in
the Kingston group, Hendrickson’s immediate task
is to see how it fits with the three others in terms of
economics and guest services. “For this property,” he
says, “we are revisiting and refocusing. We have ac-
quired both properties beside us, so it’s a revisit of the
total product. Where will the Courtleigh remain in the
collection of hotels? Currently, it has been the flagship
of the group, but as we look ahead to the future, we
intend to leverage the synergies between the hotels
in order to maximize the customer experience. Top on
our agenda is the use of technology to not only get to
know, but to anticipate our customers’ needs, with the
goal of ensuring the highest level of customer satisfac-
tion.”
Certainly, Kevin Hendrickson’s vision has transformed
Kingston’s hotel industry. And with his long-standing
reputation for personalized service paired with the lat-
est in modern technology - now even more enhanced
by the Courtleigh’s evident success - it’s altogether
likely that his hotel empire will continue to lead Jamai-
ca’s business hotel sector into a profitable and flour-
ishing future.
PREFERRED VENDORS
Ben Federico Freight
- Ben Federico Freight of Miami
serves customers in the Caribbean and Latin Ameri-
