Business View Caribbean - July 2015 49
delivering better services, incorporating new technolo-
gies, and becoming the number one provider on all the
islands on which it operates. But while working toward
these more concrete goals, Scott also offers a more
philosophical reflection about his company:
“When I think about who we are, and our purpose, it’s
really about transformation - how we’ve transformed
our customers’ environment or experience in a way
that was meaningful to them, so that they see the
benefit. How we deliver that ease of mind that allows
them to go to work the next day and perform their job
more efficiently and more effectively. People look at
print as a piece of paper, but in certain industries, it’s
mission-critical that that piece of equipment does not
go down, and when it does go down you have service
readily available and onsite to repair it and restore you
back to full functionality. If we can do that we’ll have all
