Could AI Replace Jobs In The Caribbean?

written by BVC May 19, 2023

****Source- Caribbean Employment Services, first published May 03, 2023

The rise of artificial intelligence (AI) is exciting, to say the least. Revolutionary new

technology is quickly advancing, and always improving, leaving the world to wonder just

what it could become capable of next. However, some experts have already begun to raise

concerns about the “dark side” of this new technology, questioning its safety and what its

unbelievable capabilities could be used for.


Closer to home, the UN Economic Commission for Latin America and the Caribbean

(ECLAC) is likewise raising concerns, cautioning in a recent report that the region must take

care not to let AI advancements lead to lower formal jobs and higher job informality when the

region as a whole is already struggling to restore labor conditions in the wake of the

COVID-19 pandemic.


On the heels of that report, Caribbean Employment Services Inc. believes it would be

prudent for governments, businesses, organizations and other decision-making bodies to

take steps to protect formal jobs. Caribbean Employment Services Inc. is a market-leading

digital talent acquisition service that aims to connect the top talent from the Caribbean with

hiring managers, HR professionals and decision-makers in companies both within the

Caribbean as well as abroad. Further, it aims to provide the region’s jobseekers and those

who are already employed with news and resources related to Caribbean labor. As such, it

considers itself an advocate for positive labor conditions in the region.


While the concept of an “AI takeover” might seem far-fetched for the Caribbean, where not

many jobs are conducted online to begin with and where many jobs seem as though they

could only be carried out by a human, this is actually cause for more concern because the

few, apparently stable jobs that could be replaced by AI are highly-skilled and high-earning.

For instance, countless jobs in the services sector stand to possibly be replaced by AI. If

business process outsourcing (BPO) jobs were to be performed by highly-intelligent AI, as

tech experts are suggesting they could, that could mean job losses in the thousands for

countries like Jamaica, in which the BPO industry employs hundreds.


A dramatic increase in jobs that rely on global digital markets since the onset of the

Pandemic also creates more vulnerabilities, as the ECLAC likewise pointed out. Customer

service, programming, software development and more could potentially be replaced in the

Caribbean, depriving residents of what were once considered stable jobs providing an

above-average source of income.


However, Caribbean Employment Services Inc. does not believe there is cause for panic just

yet. While the ECLAC recommends skills training, which is always a positive in developing a

high-quality workforce, Caribbean Employment supports policies that would protect

Caribbean workers and ensure companies that operate in the region must employ citizens

and residents rather than AI. Developments into the advancement of technology are still

ongoing, however, and Caribbean Employment will continue to monitor closely while

continuing to assist businesses and jobseekers find the best mutually-beneficial employment


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