Ports of Call Resort

A Premium Resort Experience

Where High-End Amenities Meet Relaxed Island Hospitality

Ports of Call Resort has carved out a distinctive niche in Turks and Caicos by delivering a high-value hospitality experience in one of the Caribbean’s most sought-after destinations. In a market often defined by ultra-luxury pricing, the resort stands apart as a boutique, three-star property that offers many of the comforts and amenities associated with higher-tier resorts—without the premium price tag.

As the leadership team emphasizes, Turks and Caicos is recognized as a premier high-end destination that attracts discerning travelers and Ports Of Call Resort offers that affordable option with a refined experience. The resort is best described as providing the “best bang for your buck,” offering guests access to high-quality accommodations and experiences with value and quality.

Boutique Comforts with Broad Appeal

The resort features 98 guest rooms, complemented by three private villas and two apartment-style units, allowing it to accommodate a diverse mix of leisure travelers, families, couples, and business guests. Designed for comfort and convenience, Ports of Call offers an exterior swimming pool, hot tub, on-site gym, restaurant and bar, and relaxed recreational spaces including outdoor seating areas, hammocks, and barbecue facilities.

Although the property is not directly beachfront, it functions much like a beach resort thanks to its proximity to world-famous Grace Bay Beach. Guests are just a three-minute walk from the shoreline, and the resort enhances convenience with an eight-passenger golf cart shuttle that runs hourly to and from the beach.

Ports of Call also maintains a dedicated beach area on Grace Bay—consistently ranked among the best beaches in the world—where guests enjoy complimentary access to lounge chairs, umbrellas, towels, flotation mats, stand-up paddleboards, and kayaks. This arrangement allows visitors to enjoy a full beach-resort experience without paying beachfront rates, a value proposition the team notes is especially compelling given that guests at large beachfront resorts often face similar walking distances from their rooms.

A Property Shaped by Strategic Growth

The resort’s evolution reflects a thoughtful approach to growth and reinvestment. Acquired in 2011 as a Comfort Suites, the property transitioned later that year to independent ownership under the Ports of Call brand. Most recently, ownership changed hands on May 1, with Mahakali assuming control and bringing renewed momentum for modernization and long-term development.

Leadership is shared between on-island management and North American-based stakeholders, allowing for strong local operational oversight alongside strategic support in marketing, reservations, and guest services. This hybrid structure has enabled the resort to maintain close community ties while remaining aligned with broader business objectives.

Marketing, Engagement, and Digital Visibility

Ports of Call manages guest communication across multiple touchpoints, ensuring consistent engagement from initial inquiry through post-stay follow-up. Guests can reach the resort directly through its website via phone, email, and live chat, while Mailchimp supports CRM-driven promotional campaigns, reservation communications, and event notifications. The property management system handles confirmations and booking-related messaging.

Social media continues to play a central role in visibility and growth, with an active presence on Instagram and Facebook and plans to expand into platforms such as TikTok as younger travelers increasingly discover destinations through social content.

Sustainability with Purpose

Sustainability at Ports of Call is approached as a series of practical, operational improvements rather than a branding exercise. The resort has implemented color-coded recycling bins in guest rooms and installed dedicated recycling station at strategic areas around the resort. Through its partnership with TCI Waste and Alucan Recycling, the property supports organized recycling for plastic bottles, aluminum cans and metals, with additional local initiatives underway. We have partnered with TC Crystals, who supplies canned water to be placed in rooms upon arrivals only.

Energy and water efficiency initiatives are also a priority. The resort already uses solar solutions for water and plumbing systems to reduce power costs. Water-saving toilets have been installed across guest rooms, and energy consumption is actively managed through air-conditioning controls and infrastructure upgrades. The resort is now in the process of installing occupancy sensors to better align energy use with room occupancy, improving efficiency without compromising comfort.

Ongoing Investment and Modernization

Capital improvements have been a major focus since 2019, driven by the belief that guest satisfaction depends on keeping pace with evolving expectations and a competitive hospitality landscape. Enhancements include new tiling throughout walkways, the pool deck and rooms, replacement of entry and bathroom doors, and a significant redesign of guest room furnishings. Approximately 80 percent of rooms now feature modern, streamlined furniture that is more functional and contemporary.

In-room entertainment has been upgraded with flat-screen Samsung smart televisions and YouTube TV, reflecting the shift toward streaming preferences. Public spaces have also seen substantial upgrades, including renovations to the lobby, bar, and breakfast area, resurfacing of the pool, and improvements to the jacuzzi—collectively delivering a refreshed, cohesive guest experience.

Technology and Operational Efficiency

Ports of Call has adopted HotelKey, a modern hospitality platform used by major hotel brands worldwide. The system’s reporting capabilities and digitization have reduced paperwork and improved management efficiency. While guest-facing features such as mobile check-in, self-service kiosks, and digital room keys are not yet fully deployed, the resort plans to introduce these tools gradually. The team is also exploring AI-assisted check-in as a longer-term opportunity to streamline operations while maintaining personalized service.

Community Connection and Workforce Development

Strong community relationships remain central to the resort’s philosophy. Ports of Call prioritizes partnerships with local suppliers, sourcing goods and services from Turks and Caicos businesses to support the local economy. These include collaborations with local breweries, supermarkets, and various service providers that play a key role in providing essential products and services for our operation.

The resort also accommodates institutional and aviation-related stays, including pilots and airline-connected travelers, helping diversify its guest base. When feasible, Ports of Call supports workforce development by participating in internship opportunities with local educational institutions—contributing to the long-term strength of the island’s hospitality talent pool.

Looking Ahead

Over the next 18 to 24 months, Ports of Call’s priorities remain rooted in hospitality fundamentals: increasing revenue, reducing expenses, and maintaining high levels of guest satisfaction. Leadership plans to expand on-property amenities and activities for adults, families, and children, while attracting younger travelers influenced by social media-driven travel trends.

Through continued reinvestment, sustainability initiatives, and thoughtful modernization, Ports of Call Resort is well positioned to remain a trusted, high-value option in Turks and Caicos—delivering an experience that consistently exceeds expectations while staying grounded in service, convenience, and community partnership.

AT A GLANCE

Who: Ports of Call Resort

What: A high-value boutique resort offering premium amenities with a warm, welcoming atmosphere

Where: Turks and Caicos, Caribbean

Website: www.portsofcallresort.com